LEGAL REFERENCE

Legal Clarity for Your Account

We've built our legal framework around your account safety and payment confidence. Every policy here — from account terms to dispute resolution — is shaped by Indonesian regulations...

Account ProtectionPayment SecurityRegional ComplianceDispute ResolutionData Privacy
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pro788 Legal Clarity for Your Account

Policy Posture & Jurisdiction

pro788 operates under licensing frameworks applicable to supported regions in Indonesia where local law permits gaming activity. Our account terms, payment processing and dispute handling follow Indonesian financial regulations and anti-money-laundering standards. We partner with payment providers — DANA, OVO, GoPay and QRIS — whose own compliance obligations flow through our platform. All account holders agree to our terms upon sign-up. For

jurisdiction-specific questions, our legal team is reachable via the support channels below.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Legal Inquiry Paths

Team online

Email Support

Send legal questions to [email protected]. We aim to respond within 48 hours with clarification on account terms, policy changes or compliance matters.

Live Chat Legal Desk

Our in-app legal support team handles urgent account holds, payment disputes or compliance questions. Available during support hours in your region.

Account Dispute Form

Submit formal disputes through your account settings under 'Dispute Centre'. We log and resolve claims within 14 calendar days or escalate to ombudsman.

WHY VISITORS TRUST US

Policy Review & Credibility Markers

Indonesian Regulatory Audit

Annual third-party legal audit ensures our terms comply with Indonesian financial and gaming statutes. Results available upon request to verified account holders.

Payment Provider Alignment

QRIS, DANA, OVO and GoPay compliance obligations are documented and cross-referenced in our payment policy addendum. No hidden gateway terms.

Anti-Money Laundering Certification

We maintain AML compliance certification through recognised Indonesia-based compliance partners. KYC standards applied to all new and upgraded accounts.

Transparent Terms Versioning

Every policy update is timestamped and archived. We notify account holders 30 days before material changes take effect in supported regions.

Dispute Resolution Track Record

We publish quarterly dispute metrics: resolution rate, average days to close, ombudsman referrals. Data is anonymised and publicly logged.

Legal Team Credentials

Our compliance officer and legal director hold recognised qualifications in Indonesian financial law and gaming regulation. Bios available in company registry.

Policy Consistency Across pro788

Account TermsSame terms apply across lobby, live tables, slots and sportsbook. No hidden sub-policies per game or payment method.
Payment SecurityQRIS, DANA, OVO and GoPay transfers use identical encryption and fraud-detection standards. No variance by payment type or region.
Dispute Timelines14-day resolution target applies to all dispute types: account access, payment delays, bonus disputes and withdrawal holds.
Data RetentionAccount data retained per Indonesian law (typically 7 years post-closure). Same retention window applies to all user types and activity levels.
Withdrawal LimitsTransaction caps published in your account settings under 'Limits'. Limits apply equally to QRIS, DANA, OVO and GoPay withdrawals.
KYC RequirementsIdentity verification steps are identical for all account tiers. No shortcuts based on deposit amount or payment method used.
Bonus T&C Cross-ReferenceAll promotional terms link back to account legal framework. Bonus policy never overrides core account terms or dispute resolution rules.
AT A GLANCE

Brand Commitments That Define Our Policy

Zero Hidden Clauses Every legal term — fees, limits, closure rights — is...
Regional Compliance First We shape our legal framework around Indonesian law, not generic...
Payment Method Transparency QRIS, DANA, OVO and GoPay terms are documented separately. You...
Fast Dispute Resolution 14-day maximum target for all account disputes. If we miss...
Account Closure Clarity Want to close your account? We outline exactly how, when...
Policy Change Notice We notify you 30 days before any material legal change...

Legal Questions Answered

Submit your dispute through Account Settings > Dispute Centre. We investigate within 14 days and notify you of our finding. If unresolved, your case escalates to an independent ombudsman at no cost to you. Documentation required depends on dispute type — typically transaction screenshot or game session ID.

Yes. We comply with Indonesia's data protection standards and retain your account data for seven years post-closure per local financial regulation. Your personal data is encrypted in transit and at rest. Payment information (QRIS, DANA, OVO, GoPay details) is stored by our licensed payment partners, not on our servers directly.

We can close your account if you breach our terms (fraud, underage access, duplicate accounts). We give 48 hours' notice before closure except where we suspect criminal activity. Upon closure, we return your remaining balance to your payment method within five business days, minus any outstanding disputes.

Withdrawal limits are published in your account under Account Settings > Limits. Standard tiers apply equally across all payment methods. QRIS transactions may have separate daily caps per your bank's own rules, but pro788's framework is identical. Contact support if limits seem restrictive for your region.

We perform KYC (Know Your Customer) checks on all new accounts, matching your identity to government records. Deposits and withdrawals are monitored for suspicious patterns. If we flag activity, we may temporarily hold your account pending verification. This protects you and us from regulatory penalties. All checks comply with Indonesian AML standards.

You can dispute any game result or bonus decision via Dispute Centre. We review game logs (timestamped, cryptographically verified) and bonus calculations. Most disputes resolve within 7 days. If we uphold your claim, credits appear in your account within 24 hours. Rejected disputes include detailed explanation of our decision.

pro788 does not charge deposit or withdrawal fees. However, your payment provider (QRIS issuer, DANA, OVO, GoPay) may apply their own fees per their terms. We disclose any provider fees before you confirm withdrawal. Exchange rates (if applicable) use real-time market rates with no pro788 markup.